LeasMomentLeasMoment help
Learn how to record the handover, compare photos at return and take your vehicle record with you to a new iPhone.
On this page
Tell us your iPhone model, iOS version and the step you were on when something went wrong. For your first message, please leave out registration numbers, contracts and private photos.
How do I start a walkaround?
Try the 20 capture points in the free sample record. To create a record for your own vehicle, choose the occasion and give the vehicle a name. The app shows the one-off price before purchase. Start with the suggested point or select a vehicle area. The app interface is in German.
How do I compare a wheel with an earlier photo?
Open the same capture point, such as the front left wheel. Take a photo or select one from your photo library. You can import an earlier photo as a reference. A capture date that you enter yourself is marked as such. At return, pair the two images and drag the divider across them.
How do I record the location of a photo?
In the camera, enable “Standort zu dieser Aufnahme” and allow location access in iOS. If a valid reading is available when you take the photo, the app saves it with the image. You can take photos without location and change the permission later in iOS Settings.
Where can I find a value in my original contract?
Import the contract as a PDF or photo and choose the pages to read. Tap the source for a value to open its original page. Check the value, correct it if needed and confirm it. You can set local reminders for relevant dates.
Why is an AI feature unavailable?
Optional AI features require compatible hardware, a supported iOS version and Apple Intelligence models that have finished downloading and are available on the device. The app shows availability when you choose a plan. Photos, notes and manual comparisons work without a model. Always check suggestions against the source document or the vehicle.
Which file can I share at return?
Under “Bericht”, view and share the PDF report. A ZIP also includes the original files. Both exports are readable. Before sharing, check whether they contain private information or photo locations.
How do I move to a new device?
Under “Sicherung”, create an encrypted .leasmoment file. Store it somewhere other than your old device and keep the backup code separately. On the new device, select the file and enter the code. Use the same Apple Account to verify the purchase. Support has no copy of your record or code.
What if a purchase is pending?
Your own record unlocks once Apple confirms the purchase. If it is awaiting approval, check its status in your Apple Account. For questions about a charge or refund, use Apple’s purchase support.
Where can I find the help linked from the app?
The app support page and privacy notice linked from the app are available in German. You can also read the LeasMoment privacy notice in English.